Frequently Asked Questions

When can I bring my items to the store?

  • You may bring your items any time between 10 AM and 5 PM. If you can avoid week-ends it is very much appreciated as the store is very busy. We ask that you box small items and label them with your name as we often do not have the immediate time to go through and enter them. You can request to have an item list emailed to you once the items are entered into our system. When bringing in furniture items, please let us know ahead of time so that we are able to prepare a spot for them

  • Do you provide pick up and delivery?

  • No, however we can assist you by providing you with the names and numbers of small local movers.

  • Can I check the status of my items?

  • You can call or stop by the store any time during business hours and we’ll be happy to look up your account for you. We suggest calling once a month.

  • How long is the consignment period?

  • Consignor contracts are for 90 days. This provides for a continually changing store and an exciting place for shoppers to come to again and again.

  • How are prices set?

  • We discuss pricing of larger and more expensive items with you, however most items are priced by our experience of them. Items are valued based on original price, age, and demand. We endeavour to price items fairly, but ultimately it is the responsibility of the consignor to inform us of items perceived to be of particular value.

  • Are there markdowns?

  • Markdowns will follow a 20% reduction every 30 days. If we think any other adjustments need to be made, you will be consulted.

  • What percentage will I make?

  • You will receive 45% of the selling price on items that sell for over $100.00 and 40% of the selling price on smaller items that sell for under $100.00.
    We’re here to work for you! Our willing and knowledgeable staff is great at assisting customers with their decorating decisions and we operate seven days a week to sell your home furnishings for you. We display your consigned items in attractive, well-lit, eye-catching settings as well as advertise them using a variety of media venues. We have a great website that allows thousands of interested buyers to preview what’s in our showroom and our stock is controlled by a state-of-the-art inventory system which allows you to check on the status of your items at any time.

  • Are there any addtional fees or costs?

  • There are no hidden fees. You may be charged costs for repair, cleaning, or missing parts, if we determine that any of these are required to make your item sale-ready. These costs will be discussed with you.

  • When will I be paid

  • You may pick up your payment for any item 24 hours after it has left the store. We give purchasers 24 hours to try an item in their home.

  • What happens if my items don't sell

  • Due to our knowledge and experience, we seldom take items that don’t sell, however if it happens that something of yours doesn’t sell you have the option of retrieving it or offering it for donation to charity. Champagne Taste works with charitable organizations in the community who can utilize your unsold merchandise to help others.

  • Do you have insurance to cover my items?

  • Champagne Taste carries general liability insurance and coverage for our business property. Since the items you consign do not belong to us you may want to make sure that items of particular value are covered under your homeowners insurance.

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    Expert Advice
    location

    1101 royal Ave, New westminster

    Map

    ph 604 524 6068 email

    Hours: Mon-sat 10-5:30 Sun 12-5
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